FAQ

Shipping and delivery

We ship to anywhere in South Africa.

Once your order has been placed with us, it will take 21 working days for us to get your special order to you.

All our books are made specifically for each child, and personalised goods take a bit of time. We will always do our best to get the order to you as soon as possible.

We use Fastway to deliver your special books.

Your package will the delivered in a Fastway A2 satchel bag in a personal Beautiful Stories book bag.

Once your order has been placed with us, it will take 21 working days for us to get your awesome order to you.

All our books are made specifically for each child, and truly special things take a bit of time. We will always do our best to get the order to you as soon as possible.

If you require a book sooner than our normal delivery times, please contact us and we will see what we can do to accommodate your request.

The delivery cost is charged in addition to the cost of the book. As a guide, this is what you can expect delivery to cost:

Main centres: R85

We currently only offer delivery in South Africa. Should you wish to have your book delivered elsewhere, please contact us and we will quote you separately for international shipping.

Pricing and Payments

You can currently only pay with South African Rands. If you make a purchase with an account in a different currency, your bank may charge you for conversion to South African Rands.
Payfast is our payment gateway.
Once you have placed your order and paid for it, you will receive our invoice via email as confirmation of the order.

Shipping costs are R85 flat rate

If you have a voucher/coupon code you’d like to use on your purchase, you can enter it on the cart and checkout pages before placing your order.

Your Orders

You will receive an email with your order confirmation from us, which will detail what you have ordered and the total cost.

Contact us and we will be happy to check on your order status. If it hasn’t been printed yet, we can still edit it for you. Make sure you send us your order number to speed up our investigation.

That would be awful, please notify us and we will do our very best to get this sorted asap.

If 21 working days have passed since you placed your order, and you still have not received it. Please contact us and we will be happy to look into this for you.

Unfortunately not. Each book is unique and made out specifically as per your order.

If you are unsatisfied with your book, and there is an area you feel we can improve in, we will appreciate the feedback. We will do our very best to help you sort this out.

If your order has not been released for printing, you may cancel your order. Please contact us and we will check the status of your order, and cancel it for you if possible.

Feedback and Reviews

We are always looking for ways to improve, so your feedback and suggestions are important to us. You can send us your feedback on our website or via email.

Troubleshooting

This may be due to a character limit. We have a limit of 12 characters for the name you can use. Is there a shorter version or nickname you can use instead?

If your payment was processed, your order went through. You should receive an email with your order confirmation from us and the order will be listed in your account on the website.

If you haven’t received an email, it may have sneaked into your junk or spam mailbox.

If you haven’t received an email and the order isn’t listed in your account on the website, it may be because of a small typo in the entered email address. Contact us and we will be happy to find it for you.

When a payment has been declined, it is normally due to one of two things.

One; when entering your payment details, you may have made a small error with one of the numbers or your billing address.

Two; your bank may be protecting you against fraudulent purchases and stopping this purchase. We are based in South Africa and a purchase from an international credit card can raise a warning to banks. A quick call to your bank to explain the situation should resolve this issue and you will be able to reattempt the payment after a few minutes.

If this issue still persists, try another payment method, or let us know and we will try to help you out.